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HMRC phone lines have been criticised as not up to the job

It will come as little surprise to anyone who has had to call HMRC in the last six months, but a report by the Public Accounts Committee has stated that HMRC was running a “deliberately poor” phone service…

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New items added to the basket to calculate the rate of inflation

In order to calculate the rate of inflation, the Office for National Statistics (ONS) records and analyses a basket of everyday goods and services, looking at the prices offered by retailers to calculate the monthly rate of inflation.…

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